Return Merchandise Authorization

PRECISION OPTICAL TRANSCEIVERS, INC realizes how important network functionality is to our customers. That is why we test every single transceiver in the same platforms our clients are installing them in before they leave our facility and when a transceiver is returned - including RMA parts. This rigorous testing process allows Precision to significantly minimize the amount of RMA’s our customers experience.

Cleaning Fiber Connectors:
In many cases, optics that are returned to Precision under an RMA are simply dirty and once cleaned function exactly as expected. *Please see the video here for a demonstration on how to use a Click Cleaner to clean the transceiver and/or fiber jumper you are working with.

Precision Engineering Support:
Would you like to speak with an engineer to assist you with troubleshooting a part before processing your RMA request? Precision’s experienced Optical Engineers are available for both pre-sales and post-sales technical support. If you would like to work with Precision’s Engineering Team on a possible solution, please click on the chat button on the bottom right-hand corner of your screen.

If after taking these steps you determine the part still needs to be replaced, click the Next button to begin submitting your RMA.

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please contact your Precision Sales Representative for troubleshooting arrangements

Please note that if you have selected OTHER as your error code you must contact your Precision Sales Representative - you will NOT be able to submit this form.

Shipping Information

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