Return Merchandise Authorization Please Complete the Following Form to Request Replacement: Step 1 of 4 - Cleaning Fiber Connectors 25% PRECISION OPTICAL TRANSCEIVERS, INC realizes how important network functionality is to our customers. That is why we test every single transceiver in the same platforms our clients are installing them in before they leave our facility and when a transceiver is returned - including RMA parts. This rigorous testing process allows Precision to significantly minimize the amount of RMA’s our customers experience. Cleaning Fiber Connectors: In many cases, optics that are returned to Precision under an RMA are simply dirty and once cleaned function exactly as expected. *Please see the video here for a demonstration on how to use a Click Cleaner to clean the transceiver and/or fiber jumper you are working with. Precision Engineering Support: Would you like to speak with an engineer to assist you with troubleshooting a part before processing your RMA request? Precision’s experienced Optical Engineers are available for both pre-sales and post-sales technical support. If you would like to work with Precision’s Engineering Team on a possible solution, please click on the chat button on the bottom right-hand corner of your screen. If after taking these steps you determine the part still needs to be replaced, click the Next button to begin submitting your RMA. Primary Contact Information (*required field)First Name* Last Name* Company* Title Phone Number*Email* Precision OT Account Representative Would you like to add additional email addresses?*These contacts will receive notifications about your RMA request. Yes No Please fill in email addresses. Additional Fields will pop-up as needed. (limit of 10)Email 1 Email 2 Email 3 Email 4 Email 5 Email 6 Email 7 Email 8 Email 9 Email 10 Solution SpecificsProduct Type*Transceiver, AOC or DACFiber JumperTuning ModuleFilters (Passives)*If you are returning or requiring replacement of more than 5 parts, kindly contact your respective sales representative for instructions.* Unit 1Precision Part Number* Precision Serial Number*To minimize potential confusion or delay it is a best practice to take a photo of the part showing the serial number and attaching the photo in the Supporting File section below. Host Platform NEM (Network Equipment Manufacturer)**Refers to the manufacturer that the product is plugged into/utilized with (ie. Cisco, Ciena, Arista, Nokia, etc.) NEM Model Number NEM Software Version Transceiver Codes*TX Power Error (1)RX Power Error (2)No / Intermittent Link (3)Bit Error (4)DOM Error (5)Physical Damage (6)Intermittent Error (7)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsDid you want to add an additional unit to this RMA? Yes No Tuning Module Codes*Physical Damage (6)No Bluetooth (10)FW Corruption (11)Read / Write Errors (12)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsFiber Jumper Codes*Physical Damage (6)Bad Fiber Jumper (13)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsFilter (Passives) Codes*Physical Damage (6)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsUnit 2Precision Part Number* Precision Serial Number*To minimize potential confusion or delay it is a best practice to take a photo of the part showing the serial number and attaching the photo in the Supporting File section below. Product NEM (Network Equipment Manufacturer)**Refers to the manufacturer that the product is plugged into/utilized with (ie. Cisco, Ciena, Arista, Nokia, etc.) NEM Model Number NEM Software Version Transceiver Codes*TX Power Error (1)RX Power Error (2)No / Intermittent Link (3)Bit Error (4)Dom Error (5)Physical Damage (6)Intermittent Error (7)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsDid you want to add an additional unit to this RMA? Yes No Unit 3Precision Part Number* Precision Serial Number*To minimize potential confusion or delay it is a best practice to take a photo of the part showing the serial number and attaching the photo in the Supporting File section below. Product NEM (Network Equipment Manufacturer)**Refers to the manufacturer that the product is plugged into/utilized with (ie. Cisco, Ciena, Arista, Nokia, etc.) NEM Model Number NEM Software Version Transceiver Codes*TX Power Error (1)RX Power Error (2)No / Intermittent Link (3)Bit Error (4)Dom Error (5)Physical Damage (6)Intermittent Error (7)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsDid you want to add an additional unit to this RMA? Yes No Unit 4Precision Part Number* Precision Serial Number*To minimize potential confusion or delay it is a best practice to take a photo of the part showing the serial number and attaching the photo in the Supporting File section below. Product NEM (Network Equipment Manufacturer)**Refers to the manufacturer that the product is plugged into/utilized with (ie. Cisco, Ciena, Arista, Nokia, etc.) NEM Model Number NEM Software Version Transceiver Codes*TX Power Error (1)RX Power Error (2)No / Intermittent Link (3)Bit Error (4)Dom Error (5)Physical Damage (6)Intermittent Error (7)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangementsDid you want to add an additional unit to this RMA? Yes No Unit 5Precision Serial Number*To minimize potential confusion or delay it is a best practice to take a photo of the part showing the serial number and attaching the photo in the Supporting File section below. Precision Part Number* Product NEM (Network Equipment Manufacturer)**Refers to the manufacturer that the product is plugged into/utilized with (ie. Cisco, Ciena, Arista, Nokia, etc.) NEM Model Number NEM Software Version Transceiver Codes*TX Power Error (1)RX Power Error (2)No / Intermittent Link (3)Bit Error (4)Dom Error (5)Physical Damage (6)Intermittent Error (7)Spectrum/Wavelength Error (8)Errors at Temperature (9)Order Error (Wrong Item/Qty) (14)Fulfillment Error (Wrong Item/Qty) (15)Labeling Issue (16)No Fault - Sample Return (17)OtherPlease contact your Precision Sales Representative for troubleshooting arrangements Description of Issue and Troubleshooting Steps Taken Please note that if you have selected OTHER as your error code you must contact your Precision Sales Representative - you will NOT be able to submit this form.Additional InformationAttach Supporting File if NecessaryMax. file size: 5 MB. Shipping InformationATTENTION TO: First Name* Last Name* Company* Please select your desired shipping method:* Priority (urgent requests) Standard (non-urgent requests) Address* Street Address Suite / Floor / Room City State / Province / Region ZIP / Postal Code AfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBonaire, Sint Eustatius and SabaBosnia and HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaChristmas IslandCocos IslandsColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCook IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicCôte d'IvoireDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEswatini (Swaziland)EthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench GuianaFrench PolynesiaFrench Southern TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea-BissauGuyanaHaitiHeard and McDonald IslandsHoly SeeHondurasHong KongHungaryIcelandIndiaIndonesiaIranIraqIrelandIsle of ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribatiKuwaitKyrgyzstanLao People's Democratic RepublicLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorth KoreaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaRéunionSaint BarthélemySaint HelenaSaint Kitts and NevisSaint LuciaSaint MartinSaint Pierre and MiquelonSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth GeorgiaSouth KoreaSouth SudanSpainSri LankaSudanSurinameSvalbard and Jan Mayen IslandsSwedenSwitzerlandSyriaTaiwanTajikistanTanzaniaThailandTimor-LesteTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos IslandsTuvaluUS Minor Outlying IslandsUgandaUkraineUnited Arab EmiratesUnited KingdomUnited StatesUruguayUzbekistanVanuatuVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern SaharaYemenZambiaZimbabweÅland Islands Country *This is the address we will use to ship any requested replacement parts.CommentsThis field is for validation purposes and should be left unchanged.