Lifetime Warranty and Guaranteed Compatibility
Precision Optical Technologies, Inc. realizes how important network functionality is to our customers. With this in mind, all products sold carry a warranty subject to the terms and conditions stated below:
PRODUCT CATEGORY | HARDWARE WARRANTY TERMS | REPLACEMENT POLICY | SOFTWARE WARRANTY TERMS |
Optical Transceivers |
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Standard Modules | Limited Lifetime | Repair of Returned Part or Advanced Replacement Available | Not applicable |
Recodable Modules | 5 Years | Repair of Returned Part or Advanced Replacement Available | Not applicable |
Coherent Optical Modules | 1 Year | Repair of Returned Part or Advanced Replacement Available | Not applicable |
PON/FTTX |
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OpenPath ONT’s | 1 Year | Repair of Returned Part or Advanced Replacement Available | 30-days |
OpenPath OLT’s | 3 Years | Repair of Returned Part or Advanced Replacement Available | 30-days |
OpenPath Accessories (Power Supply, Fans, etc.) | 1 Year | Repair of Returned Part or Advanced Replacement Available | Not applicable |
Optical Passives |
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Mux/Demux | 5 Years | Per expedited manufacturing lead time | Not applicable |
PON Coexistence Filters | 5 Years | Per expedited manufacturing lead time | Not applicable |
Splitters | 5 Years | Per expedited manufacturing lead time | Not applicable |
Connectivity / Hardware |
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Rack & Wall Mount Hardware | 5 Years | Per expedited manufacturing lead time | Not applicable |
MPO/MTP Cables, Fiber Jumpers, Filters | 10 Years | Per expedited manufacturing lead time | Not applicable |
MPO Breakout Modules | 5 Years | Per expedited manufacturing lead time | Not applicable |
Tools and Accessories |
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Transceiver Management Modules/Kits | 1 Year | Advanced Replacement | 30-days |
Click Cleaners | Not applicable | Not applicable | Not applicable |
Batteries and Other Accessories | Not applicable | Not applicable | Not applicable |
Precision Optical Technologies, Inc., in its sole discretion, reserves the right to deem product defective under the terms and conditions of the warranty. Products deemed defective under warranty will be repaired or replaced with functionally equivalent new or serviceable used parts. Precision Optical Technologies, Inc. will cover all applicable shipping and handling charges for the return of defective products, as well as replacement product delivery to the customer’s site. The lifetime advanced exchange warranty coverage begins from the initial date of shipment and is only applicable to the original buyer of the equipment.
Operation of equipment beyond specified input optical power, electrical voltages, temperature, humidity or any other parameter specified on the product datasheet voids the warranty in its entirety. Equipment failure due to misuse, product modification, abuse, neglect/mishandling, inadequate ESD protection, improper storage environment or contamination of optical connections are not eligible for warranty replacement.
Product compatibility guarantee is limited to the application specified at the time of purchase. Optical transceiver module connector/receptacle mating durability is limited to the definitions stated in the Telcordia GR-326-CORE specification. Wear and tear from repeated connector and receptacle mating that exceeds the GR-326-CORE standard voids the warranty in its entirety. The use of accessories and replacement parts in equipment that are not Precision Optical Technologies branded voids the warranty in its entirety. Software warranty is limited to products that are operated according to product specification and the associated user guide documentation.
Returned product that is determined to be without defect are not covered by this warranty. As such, all costs, including Advanced Product Replacement costs, return of original product and all associated shipping and handling charges will be the responsibility of the customer.
Precision Optical Technologies, Inc. disclaims any liabilities or warranties, expressed or implied, beyond the remedies provided as stated in the lifetime warranty. Precision Optical Technologies, Inc. is not liable to the purchaser of a product for any damages, expenses, or lost revenues/savings/profits exceeding the original amount paid for the product. Damages resulting from abuse, accident, modifications and unauthorized repairs are not covered under this warranty.
For more information on our Lifetime Warranty, contact us at info@precisionot.com.