Remote Assistant

Remote Assistant

Network operators around the world know that Precision OT is 100% dedicated to the best in customer service. We not only manufacture high-quality optical transceivers, but we also provide ongoing technical support to our partners as they need it.

Because managing your inventory can get complicated and time consuming, we have made it easier and faster for you to leverage the brainpower of our technical experts and systems engineers.

Developed in-house, our Remote Assistant app is the only one of its kind in the industry. This is a product we created by listening to the needs of our customers, and it is part of our overall strategy to continue simplifying the complex logistics of our clients’ optical networks.


With our Remote Assistant application, get the help you need remotely, quickly and securely. Here’s how the app can help you:

Issue Resolution: Having issues with a Precision OT optic? Our engineers can examine your diagnostic details and address errors or reprogram the optic accordingly.

Equipment Upkeep: We can remotely cue and auto-update your installed Precision OT transceivers based on your router specifications.

Setting Adjustments: Through the Remote Assistant App, in conjunction with our Tuning App, we can help you adjust already-purchased transceivers to take advantage of multiple wavelengths.

Peace of Mind: Knowing a Precision OT engineer can give you direct, personalized support from miles away gives you the confidence to transform your networks as desired.


  • Individual transceiver troubleshooting
  • Individual transceiver reprogramming 
  • Compatible with the following form factors:
    • SFP/SFP+/XFP 
    • QSFP, QSFP28 

Part Number
Remote Assist

TN100 Series Box + Software

View Details


Contact us to speak with one of our expert engineers.

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